Frequently Asked Questions
Everything you need to know about your Keela Outdoors gear.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original packaging with tags attached. Please use our online portal to generate a return shipping label.
Are Keela Outdoors products covered by a warranty?
Yes, all our technical apparel comes with a 12-month warranty against manufacturing defects to ensure your gear performs when you need it most.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring your chest and waist and comparing them to our charts for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options via Klarna.
How should I care for my waterproof jacket?
To maintain performance, machine wash at 30°C with a specialized tech-wash and tumble dry on low heat to reactivate the DWR (Durable Water Repellent) coating.